Design Sprints Responding to COVID19


PA Consulting / ING Bank


Sustainability Service Design / UX / UI Prototyping


How might ING explore wider platforms with FinTech and Open Banking?

SDGs Target

Design for Communities / During a Pandemic

The Ahmadiyya Muslim Research Association (AMRA) is a global research organisation supporting muslims towards academic research excellence, exploring funding projects with GCRF and Innovate UK.


Over the last 4 years AMRA have been focusing on using Design Thinking to drive collaborative projects that focus on innovation for social and environmental impact.

The workshop formats are traditionally set up to foster cross pollination using methods from the Google Design Sprint.

How might we connect our multidisciplinary members of doctors, academics, physicist,
psychologist, engineers, business
mentors, designers and marketeers.


As the COVID19 pandemic hit, we
took our workshops online using tools like Miro and Zoom. This allowed us to connect with our global members.

With a sense of urgency as many of us felt we needed to turn our focus on helping people that need it the most.


I was called as part of the planning team to help co-ordinate and deliver a series of workshops. We planned discovery sessions to understand areas of urgency and our practical resources.

Going through the DT process we ran 2 hour online sessions set up as Empathise, Define, Ideate, Prototype and Test over 3 months.

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My Role​

Working closely with my 3 team members, I helped plan and facilitate the online workshops. Advising on various tools and methods, creating work boards in Miro.

I supported and facilitated break out
rooms and helped create prototypes.


We were able to engage and inspire the global community, giving them hope and support in delivering ideas. By also making
connections with people they may have not have been able to connect with normally.

Interesting themes developed, interventions to prevent misinformation, PPE face mask production using localised resources and how people can pivot to prevent unemployment.

A mental health awareness campaign was launched, supporting parents with signposting for children suffering alone. It was designed for all digital touchpoints including WhatsApp for community groups.

Over 50 members attended the
workshops, we set up Slack channels to support ongoing communications for projects that are still in production.

Online Store

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